High Roller

Third time is the charm, they say. How successful is the third coming of High Roller Casino? Review team has once again put their gloves on and started digging!

For years High Roller has been a strong brand in the world of online casinos. First run by publicly listed giants Gaming Innovation Group, then by Ellmount Gaming and now the torch has been passed to HR Entertainment Limited and now to Happy Hour Solutions Ltd. The site has gone over a major refurbishment and looks solid for having a fresh start. They have even enabled Pay n Play features for some locations.

Current operations are licensed by both the Government of Curacao and their European counterpart the Estonian Tax and Customs Board. Safe and fair gaming is guaranteed but how is the experience and re-launch offers? Let’s take a closer look!

High Roller Bonus and Free Spins

We used to give them some hard time because the casino did not have a high roller bonus, which doesn't really go well with the name. But now that has been fixed, since the welcome bonus has been fixed to up to $2,000 + 200 free spins.

• 1st deposit: 100% up to $500 + 50 FS on Sweet Bonanza
• 2nd deposit: 50% up to $500 + 50 FS on Big Bass Bonanza
• 3rd deposit: 75% up to $750 + 50 FS on John Hunter & Book of Tut
• 4th deposit: 50% up to $500 + 50 FS on Gates of Olympus

The good things are that the bonus is so called non sticky meaning that you start playing with your own money before the bonus triggers. In other words, you can ditch the bonus and wagering requirements as long as you are playing with your own balance. This comes very handy in situations when you end up winning big during the early parts of your session.

Also the wagering requirement is quite fair with a 40x playthrough requirement on the bonus and only 30x on the winnings from the free spins. The minimum deposit required to receive any bonuses is $20.

High Roller Review

Since this is already the third coming of High Roller Casino, it was expected to see major updates to pretty much everything. The new design has been very successful as everything seems to be in perfect harmony. Elegant colors with golden dice, diamonds, cards and golden chips are highlighting the luxurious atmosphere. Everything is put out simply but without forgetting the style and looks. Overall, we think this is one of the best looking online casinos we’ve seen.

Referring to the previous paragraph, it was suprising to find out that the high roller theme has not been demonstrated in the actual functionality. You’d think that a online gambling brand called High Roller Casino would be a place where players with larger than average budget are welcomed with an extra warmth. Our thorough review revealed quite the opposite as for example payment limits, bonuses and max bets are very much standard without any exceptions. Perhaps they should focus more on their brand promise of exclusivity?

Mobile

When playing on mobile devices like smart phones or tablets High Roller is at its best. Their platform is 100% mobile compatible and responsive to all devices. The user interface sort of slims when you open the site with mobile browser and suddenly everything is available at the touch of your fingertips. We found it very easy to use and there was no need for downloading or installing anything to your device. The games are fantastic to play with modern smart phones with high resolution screens and Dolby Atmos sound!

Playing at High Roller Casino

One thing we loved about this gambling site in particular was the way the games were organized. The lobby is absolutely beautiful with clear but polished layout making it easy to navigate through over 3,000 games. At first we thought that there must have been an error with the design as there are only four categories to sort the games. You can use discover mode, slots listing, table games or all games listed at the same time. Live Casino was put separately to the main menu.

The surprise was total when we started to use their on-site search engine. For once, it was almost perfect in every way! It is so called smart search tab that can identify broader queries apart from just exactly matching searches. For example you can browse games based on their features, themes and providers. This offers the best way to find products based on your desires. The next step would be allowing some sort of cross-referencing to enable searches with multiple variables.

Slots and Jackpot Games

Sometimes you’ll find all sorts of silly but funny games to play. A good example of this are for example the Octobeer Fortunes slot dedicated to Oktoberfest and Big Bass Bonanza series, a game about fishing from Pragmatic Play. It seems that High Roller has emphasized large companies as all the usuals are present. Then for example smaller studios like Peter & Sons (LINKKI) are missing.

It can’t be taken for granted that every online casino is still offering jackpot games. Maybe suitable for High Roller’s theme as a place for big wins and big stakes it is better to have this area well covered. They have done exactly this by offering top jackpot slots from the selections of Microgaming and NetEnt, the top two of this particular field.

Live Casino

Players have the chance to play a 3-figured amount of the best live casino games from the best providers in the world. High Roller’s small but efficient selection includes many beloved products from Evolution Gaming, Pragmatic Play Live and Livespins. Even though there is no separate live casino bonus, you can wager your standard welcome bonus with a 50% weight in the following live games:

• Crazy Time
• Deal or No Deal
• Dream Catcher
• Lightning Dice
• Mega Ball
• Mega Wheel
• Monopoly Live
• Wheel of Fortune

Some other perks for live gaming fans are separate live drops in cooperation with Pragmatic Play. By playing any of their products one can win random cash prizes anytime during the campaign window. Unfortunately the loyalty program i.e. Level Up is not taking live casino wagers into account but overall we’d say the live experience at High Roller is quite amusing in comparison to competition.

Customer Service

Nowadays we usually check first the FAQ page of a casino. This saves time from both the player and the customer support as most of the issues are covered with a clearly organized FAQ also at High Roller Casino. You can check written answers to questions related to your accout, paymentst, bonuses, technical issues, loyalty program and more. Obviously they also offer support at least during the regular business hours. You can reach an agent via:

• Send email to support@highroller.com
• Live chat

Usually we like to recommend using live chat since it offers a direct real-time connection with the operator’s support staff. Also the communication is faster on a messenger platform compared to email correspondence. Currently there is no telephone number provided but perhaps in the future this comes available too. Just like a 24/7 support we are much expecting!

Deposits and Withdrawals

They have integrated just enough payment methods to cater the needs of majority. Basically this means having Interac, Visa and Mastercard, Jeton e-Wallet and CoinsPaid for crypto transactions. We must say that we haven’t seen such a small selection of deposit and withdrawal options for years. Sometimes less is more but in this case High Roller’s approach seems to be more restrictive than just optimized.

It is ironic that this brand aimed for large gamblers is a casino with $10 minimum deposit. This applies to all FIAT methods but the limits are not too high for cryptos either. All payments have no hidden fees from the casino’s side and all payments are instant except Interac withdrawals that could take 1 to 5 days. The minimum withdrawal is $20 and maximum transaction is $4,000 per transfer. If your winnings are more than this, you are required to make several withdrawal requests, which is against the whole ”high roller” ethos.